Shipping & Order Policy

Shipping and Order Information

Order Processing:

Regular UPS Ground or Parcel Post Shipping:

Orders placed before 10AM EST will be processed and shipped within 72 hours.  This does not include holidays or weekends.  Please see chart below:

    Orders placed by 10AM EST        Will Ship By End of Day Excluding Holidays
    Monday by 10AM EST                  Thursday of same week
    Tuesday by 10AM EST                  Friday of same week
    Wednesday by 10AM EST            Monday of following week
    Thursday by 10AM EST                Tuesday of following week
    Friday by 10AM EST                     Wednesday of following week
    Saturday and Sunday                   Thursday of following week

Expedited Shipments

Orders placed before 10AM EST and have an expedited shipping method chosen will ship by of next day.  This does not include holidays or weekends.  Expedited shipping methods include the following:  

    UPS Expedited Selections       USPS Expedited Selections
    Next Day Air Early AM              Express Mail (1 to 2 days)
    Next Day Air                             Priority Mail (1 to 3 days)
    Next Day Air Saver
    2nd Day Air
    3 Day Select

    Orders placed by 12pm EST        Will Ship By End of Day Excluding Holidays
    Monday by 10AM EST                  Tuesday of same week
    Tuesday by 10AM EST                 Wednesday of same week
    Wednesday by 10AM EST            Thursday of same week
    Thursday by 10AM EST                Friday of same week
    Friday by 10AM EST                     Monday of following week
    Saturday and Sunday                   Monday of following week

Shipping Options and Charges

The charges shown for each shipping option also include charges covering expenses we incur in processing the order, packing the items you have purchased, transportation and all related overhead of getting your order out the door.

Payment

Payment for product, taxes if applicable and any shipping fees must be received in advance prior to shipment of product. 

For More Information or if you have further questions:

If you have any questions about your order, you are asked to contact us at 1.888.391.2020.  You may also e-mail us at info@moneta-cookware.com or use our Contact Us form.  If it is an emergency, we urge you to phone our company with your question.  All e-mail inquiry can take up to 72 hours for a response.